Frequently Asked Questions
What are your product Care Instructions?
Canvas Tote Bags & Canvas Cosmetic Bags:
Spot cleaning only is recommended, but bag can be machine washed in cold water, if necessary (turn inside out). Some shrinking may occur. Do not use bleach. Line dry. Low heat iron on canvas only, NOT on design.
Coffee Mugs, Tumbler Cups & Bottles:
Most coffee mugs are dishwasher and microwave safe. Some products are hand wash only. Review the product descriptions for details.
Garments:
Wash in cold water on gentle cycle (turn garment inside out). Hang to dry. Some shrinking may occur. Low heat iron can be used on fabric only, NOT on design.
Footwear:
Spot cleaning only is recommended for all vinyl and hand painted shoe designs. Air dry only. Hand painted designs are sealed for water resistance and longevity, but are not waterproof. Wear with care.
What about Sizing Details?
Sizing details are explained in the individual product details. Please make sure to review sizing measurements before ordering. If you have sizing questions, please inquire BEFORE placing an order. We cannot accept returns due to the customercustomer ordering an inaccurate size. If you are unsure about shoe size, it can be helpful to try on the brand name shoe style at a local retailer in your area FIRST in order to determine your correct shoe size before placing your order.
Can I make a change to my Personalized Order?
Most items in our shop are customized by color, name, sizing, etc. We cannot accept cancellations or returns on custom and/or personalized orders. Please make sure to review sizing details, color details, and shipping times before placing an order. If you have questions, please message us BEFORE placing an order. While exchanges may be VERY limited, our top priority is customer satisfaction. If you have a problem with your order, please contact us! We will make every effort to resolve any issues promptly.
How are your items packaged for shipping?
Each item is wrapped in protective wrapping (such as bubble wrap) as necessary for shipping protection, then tissue paper wrapped and adorned with a bow for supreme cuteness and stylish gift-giving! Care instructions are included with all items. Gift notes on a small card can be included with any order. Just let us know that your order is a gift, then notate your special message when you place your order and a card will be included with your shipment (no extra charge). Invoice information is never included in shipments for worry-free gift giving. Shipping time by the carrier is not in our control. If shipping delays occur due to the carrier, we cannot be held responsible.
Are there any Product Variations?
Each item at BethLynn Designs is made, customized and/or assembled by hand. Some slight variations from the photos may occur, but should only be minimal and should not be seen as defective. Some computer monitors may show slight color differences from monitor to monitor. This is not to be seen as defective. As always, if you have any product questions, please contact us BEFORE placing your order. Because of the customization and personalization of most every item at BethLynn Designs, returns are not accepted and exchanges are VERY limited on items arrived as ordered. However, our top priority is customer satisfaction. If you have a problem with your order, please contact us! A customer service representative will be happy to assist you.
How do I apply a decal?
Each non-applied decal, including tiny nail decals, purchased from BethLynn Designs will come with a clear transfer sheet attached for easy application and an instruction sheet for application instructions. If you have any questions about the application process, please contact us before placing your order.
What if my item arrived damaged?
While we don't anticipate damages in manufacturing or damages in shipping, sometimes issues can occur. If your order arrives with manufacturing or shipping damages, please contact us immediately (not longer than 5 days after arrival) with evidence of the damage (via photo) and we will promptly supply exchange instructions. Some of our items are fragile - BE SURE to check for any shipping damages UPON ARRIVAL even if you are giving the item/s as a gift at a later date. While we are NOT responsible for lost items or shipping damages, we will assist in any way we can to replace your damaged item, file a damaged item claim, or file a lost item claim with the shipping carrier. A photo of any damage will be required.
Returns, Cancellations & Exchanges:
Any order that arrives as ordered is NOT eligible for return. We cannot cancel any order that has been started. Shipping costs for any exchange are the buyer's responsibility. If your product arrives damaged or defective, please contact us within 5 business days of delivery.
Can I change the address my order is being shipped to after I placed the order?
Please be certain to enter the correct shipping address for your order. We cannot be held responsible for incorrect addresses entered on your order. Order shipping address changes after an order is placed are not guaranteed. Reshipment costs of returned mail items due to an incorrect address provided by the buyer are the buyer's responsibility to cover.
What if an item I want is sold out?
If you encounter a Sold Out item, please be aware that our available stock updates each night at approximately midnight (CST), if available. If an item is sold out, we typically will have restocked the item the following day so be sure to check back with us.
When will my order ship and how long will it take to get to me?
Your item/s will ship at the end or before the production time described unless we have previously discussed another shipping date. We are not responsible for any shipping delays by USPS or lost items by USPS as we do not have any control over shipping carrier procedures once our packages are in their hands. However, we will assist in any way we can with any shipping issues. USPS shipping time frames are estimations only. USPS Express is the only shipping service we offer with any specific "guaranteed" delivery date (additional charges apply) and this service is only offered on a limited basis.
My scheduled shipping date is a USPS Holiday. When will it ship?
If the shipping date listed on your invoice is a US Postal Service holiday, your order will ship on the next available regular shipping day.
When will orders with multiple items with different productions times ship?
Orders with multiple items on that order will ship together when ALL items have completed production time and ALL items on the order are ready to ship.
What about Coupons, Sales Promotions and Coupon Codes?
Coupons, sales promotions and discount codes may be subject to limited timeframes, expiration dates and discretionary terms. We reserve the right to discontinue any coupons, sales promotions or discount codes without notification. Coupons, sales promotions or discount codes are not eligible to be combined. If you have any inquiries regarding current coupons, sales promotions or discount codes, please message us! We are happy to help!
Will multiple items in my order have combined shipping?
We will automatically combine shipping for multiple items on one order that are shipping to the same delivery address.
Shipping for your stoneware mugs seems expensive. Is there any less expensive way to ship?
We utilize USPS shipping as our shipping source here at BethLynn Designs. All domestic USPS shipments over 15.99 ounces must be shipped via Priority Mail with USPS. We cannot deviate from this standard requirement set by USPS. Our mugs do not fall within the domestic First Class shipping weight requirements, therefore they must be shipped by USPS Priority Mail. We do offer First Class shipping on listing items that fall within the weight range requirements. Please also know that the shipping costs vary based on the distance from our location (Dallas, TX) to each shipping location. These costs are standard and we do not charge a packaging or handling fee.
IMPORTANT International Shipment Details:
International buyers are responsible for any customs or import taxes. We only declare factual and true costs on goods sold. Fraudulently declaring lesser costs for the purpose of lowering import taxes is against the law. We are not responsible for a buyer's inability to retrieve international packages when notice for retrieval has been given by the international carrier. Reshipment costs of unretrieved, returned packages is the responsibly of the buyer. We are not responsible for any customs and international shipping delays. Tracking information for international packages is not guaranteed. Please plan for possible lengthy mailing times and unpredictable arrival dates for international shipments especially during peak holiday times.
What are your Christmas Holiday shipping deadlines?
We will update these details each year in the fall.